04 Aug Understanding the Workplace: Ways to Understanding People in Organizations
Excellent customer service often comes down to consistently checking in with your customers and making sure they are happy with not only the products and services you’re selling but also the process of purchasing, ordering, working with you, etc. If you do that successfully, you are on your way to becoming known for providing excellent customer service.
There may be nothing worse than non-responsiveness to a customer who is trying to get help, resolve an issue, or find out more about what you're selling.
There may be nothing worse than non-responsiveness to a customer who is trying to get help, resolve an issue, or find out more about what you’re selling. It’s important to respond quickly to all inquiries, even if it is only to say you are looking into the issue and will be back in touch. Some response (especially a positive response) is always better than none so the customer doesn’t feel ignored.
Dr. Noble Nwigwe is a Practice Optimization Specialist with Remote Practice Managers. Dr. Noble has over 30 years of experience in General Healthcare Administration. His current work is on Remote Practice Management. His previous work which can be found on ProQuest is on “Exploring the Role of Leadership Alignment and Culture Integration on the Success of a Merger or Acquisition of a Healthcare Organization.”