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Big “Little” Things That Are Taken For Granted in Your Practice

These Small Things Can Frustrate Your Entire Team

Bottlenecks, Redundancies, Delays and Waste in Workflows.

  • Lack of incoming call management system

    Your phone system can cause inefficiencies, inaccuracies, long wait times and a lack of personal service, so be on the lookout for these problems – and ask your patients...

  • Not passing along complete and accurate messages

    Transmitting incomplete message or one with misinformation is not only aggravating but can be disastrous. If your practice uses paper...

  • Processing new patients paperwork

    Sending new patient registration forms in advance of the visit can reduce delays in the office caused by patients taking too long to complete the forms. Instead, patients...

  • Preparing the patient’s chart for each encounter

    Your clinical staff may not actually do the work of chart prep, but they should at least communicate what is needed. Even in an...

  • No clear process for handling tests and referrals

    When a test is ordered, who is responsible for completing the paperwork? Is it the clinical staff or the physician? If your office...

  • Not following standardized processes

    Another common problem in medical offices occurs when physicians insist on doing things their own way, rather than following a standardized...

  • Not having a fax management system

    One of the most embarrassing moments in a medical practice is when a patient or an outside organization calls to follow up on a fax that was transmitted...

  • No inventory management system for supplies

    Lack of superior inventory management system causes chaos, superficial scarcity, duplication, disorganization, high cost...

  • Lack of employee communication system

    How can an effective communication exist in an practice that does not have a secure personalized corporate email management system that allows free exchange of data...

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